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Frequently Asked Questions

Usually within two business days after you submit your batches to SecureGlobalPay (SGP).

We maintain one of the highest approval rates in the industry. With our free application you have nothing to lose.

Ensure that your website is secure and fully functional before applying. Also, be prepared to provide any of the following:

  • A valid, government-issued ID, such as a driver’s license
  • A bank letter or a pre-printed voided check
  • Three months of your most recent bank statements
  • Three months of your most recent processing statements, if applicable
  • Financials in the form of Profit & Loss, Balance Sheet & Tax Returns
  • An SSN (Social Security Number) or EIN (Employer Identification Number)
  • A secure, fully-operational website with trusted Privacy and Refund Policies
  • Chargeback ratios must be under 2%, depending on business type
  • IRS Confirmation of Non Profit Status — 501(c)(3) status, if applicable

A SecureGlobalPay merchant account to accept major credit cards. A SecureGlobalPay Gateway script to integrate into your Web site so your customers can make purchases directly off your site 24 hours a day without you having to run the transaction manually to link to your web site. A virtual terminal to run transactions manually through your computer. A 24/7 toll free customer and technical support with a dedicated web site where you can review all of your transactions, run reports and download your monthly statement.

No, we provide you with code that passes your customer’s information to our gateway. However, merchants that have a large number of products may find it easier to use a shopping cart. If you only need a virtual terminal then you don’t need a shopping cart.

SecureGlobalPay customer service representatives are available to serve you 24 hours a day, 7 days a week.

Yes. Once you receive your credit card terminal a representative of SecureGlobalPay will train you on how to use the terminal. In addition, we provide a toll-free customer service number you can call 24 hours a day, 7 days a week, so you can get help at any time.

SecureGlobalPay processes credit and debit card transactions for 1000’s of traditional and Internet businesses. Whether you are building an e-commerce Web site, a traditional retail business or a mail order/telephone order business, you will want to open a SecureGlobalPay merchant account, which enables you to accept payments for customer purchases.

Merchant accounts are generally approved within 24-48 hours and merchants can process the next business day.

Please consult your SecureGlobalPay agent by calling +800-419-1772 regarding the various options available.

To manually enter credit card transactions, you do not need any additional integration. You log on to a Web site and complete the credit card transaction using your Secure Payment Gateway Virtual Terminal. In addition, to enable your customers to make purchases right off your Web site, we give you API script to integrate into your Web site. Your customers will then be able to make purchases from your site 24 hours a day. When they do make purchases, you and your customer will receive an e-mail detailing the transaction.

SecureGlobalPay is a registered ISO for clearing and settlement institutions that sponsor SecureGlobalPay to enter MasterCard® and Visa® transactions into the interchange system.

There are four steps to getting your money; 1. Initiating, 2. Authorizing, 3. Completing the transaction and 4. Receiving your funds.
Step 1-Initiating the transaction to verify that a card is active and within the approved spending limit:
Brick-and-mortar and retail or restaurant environments-swipe the card or key in the number through a point-of-sale terminal (i.e., card is physically present).
Mail order/telephone order environments-enter the card identifiers the customer has provided you by mail, telephone or fax (i.e., the card is not present).
Internet environment-Customer provides your Web site with card identifiers (i.e., card is not present).
Step 2-Real-time authorizing, which reduces charge backs and catches card-entry errors:
Credit card number is entered.
Terminal or software transmits the credit card number and expiration date.
SecureGlobalPay transmits data to customer’s credit card-issuing bank.
Customer’s issuing bank approves or declines the transaction.
Step 3-Completing the transaction:
Merchant’s terminal or software transmits transaction details to SecureGlobalPay in a batch at the close of the business day.
SecureGlobalPay forwards transactions to each credit card company, which redirects the transactions to appropriate banks.
Bank debits credit cardholder’s account and credits SecureGlobalPay.
Step 4-Receiving your funds
SecureGlobalPay credits your merchant account, usually within two business days.

SecureGlobalPay is equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and charge backs. SecureGlobalPay uses state-of-the-art security technology, and the SecureGlobalPay Global Gateway uses Secure Sockets Layer (SSL) technology-designed to help protect merchant and payment information.

Contact your secure global pay representative

Your complete satisfaction is our goal! If for any reason you are not satisfied with your equipment purchase, SecureGlobalPay will gladly refund or exchange any terminal within the conditions outlined below. Software, Internet accounts, and set up-fees are non-refundable.

  • SecureGlobalPay will accept returns within 30 days of the shipping date and a 15% restocking fee will apply to all returned credit card terminal hardware.
  • Terminal must be returned in original package. All parts, manuals, and cords must be included.
  • Terminal must not be damaged, although defective equipment is returnable.
*Important* Your merchant account is bound by the terms and conditions of the merchant agreement and is not subject to the return policy.

  • A history of high chargeback ratios
  • A poor credit card processing history
  • Negative credit scores
  • Negative bank account balances
  • A history of unpaid bills and late payments

  • Merchant credit scores
  • Merchant credit card processing history
  • Bank statements
  • Chargeback percentage rates and ratios
  • State of the merchant’s website including privacy/refund policy

SecureGlobalPay and Global Payments are not the same brand. They are separate companies operating independently in the payment processing industry.
SecureGlobalPay offers ultimate payment processing solutions for retail, high-risk, and high-volume merchants. These services include everything from a high-risk merchant account and a robust payment gateway to free POS hardware and software for those who qualify.
Global Payments is a publicly traded fintech company (Global Payments Inc.) that provides payment technology, processing services, software, and systems globally.

SecureGlobalPay was created to deliver complete merchant processing solutions for businesses of every size and industry. We are a US based payment services provider supporting retail, high risk, and hard to place merchants across the US, Canada, the EU, and the UK.

We offer end to end payment solutions for card payments, ACH, eCheck, and alternative payment methods across online, MOTO, and mobile channels. Our platform includes fast approvals, transparent pricing, fraud and chargeback protection, and seamless integrations with platforms like Shopify, WooCommerce, and more.

Our founder and CEO, Roland, brings nearly three decades of experience in the payment industry. Throughout his career, he saw too many legitimate businesses being unfairly treated or rejected simply because of their industry, risk profile, or business model.

SecureGlobalPay was built on a simple belief: every legitimate merchant deserves reliable, fair, and professional payment processing, no matter what type of business they run.

SecureGlobalPay was created to deliver end-to-end merchant processing solutions for businesses of all sizes and across every industry. We are a US-based merchant services provider specializing in payment processing for retail, higher-risk, and hard-to-place businesses throughout the US, Canada, the EU, and the UK.

Our team offers complete payment solutions for bank cards, ACH, eCheck, and alternative payment methods, supporting online, MOTO, and mobile transactions. SecureGlobalPay is known for fast approvals, transparent pricing, strong fraud and chargeback protection, and seamless integrations with platforms like Shopify, WooCommerce, and many others.

Our founder and CEO, Roland, brings nearly 30 years of industry experience. Throughout his career, he saw firsthand how many merchants are unfairly treated or mislabeled based on their industry, niche, or perceived risk.

SecureGlobalPay was built on a simple principle: every legitimate business deserves fair access to reliable payment processing, regardless of its business model or vertical.