What is your return policy?
Your complete satisfaction is our goal! If for any reason you are not satisfied with your equipment purchase, SecureGlobalPay will gladly refund or exchange any terminal within the conditions outlined below. Software, Internet accounts, and set up-fees are non-refundable.
- SecureGlobalPay will accept returns within 30 days of the shipping date and a 15% restocking fee will apply to all returned credit card terminal hardware.
- Terminal must be returned in original package. All parts, manuals, and cords must be included.
- Terminal must not be damaged, although defective equipment is returnable.
*Important* Your merchant account is bound by the terms and conditions of the merchant agreement and is not subject to the return policy.
